The History of our Tilbury, ON Ford Dealer
In 1946, Ray and Rita Lally opened a small service station in Comber Ontario, and immediately set a high standard of customer service. You got your windshield washed and your oil checked every time you stopped for gas at Grandpa Ray’s gas station. If there was a way to help people, they always went over and above. Lally Sales and Service was one of the first ‘Henry J’ dealers in Canada.
The Lallys built a rock-solid reputation for customer satisfaction that extended far beyond the confines of the tiny village. In the fall of 1982, the family brought their work ethic and customer-oriented manner of doing business under the Ford logo. Ray and Rita’s son, Vince, who grew up learning the service business from his parents and became a licensed mechanic, purchased the Ford dealership from his parents 3 years later.
From the beginning, our Tilbury, ON Ford Dealer has earned awards of excellence from Ford Motor Company, including the prestigious Distinguished Service Award and the President’s Award over 25 times.
In 1995, with so many satisfied customers returning to the dealership and continually referring their friends, family, and co-workers to Lally Ford, the decision to expand could no longer be put off. So began the construction of the new Lally Ford dealership in the Tilbury Auto Mall.
It’s a location with a great selection of new and used vehicles to choose from. But in the midst of all those changes, one thing has always remained constant with the Lally family, their employees, and Lally Ford: putting the customer first. It’s not just an advertising slogan or a hollow promise; with the Lally family, customer satisfaction has always been ‘Job One.’ That’s never changed, and it never will.
In 2001, to meet growing demand, we doubled the size of our Service Department with the addition of six more service bays. If your car needs overnight service, no problem, we will provide you with a service loaner vehicle so you won’t be without a car. Also, in 2004, we added a new Automatic Car Wash so that every vehicle we service gets a complimentary wash in less than four minutes. In 2013, our Tilbury, ON Ford Dealer underwent major renovations, for yet another fresh look on our dealership!
Lally Ford’s commitment to customer satisfaction isn’t the only area of service the dealership excels in. When it comes to giving back to the community, Lally Ford takes a back seat to no one.
Whether it’s providing employees with a day off to volunteer for habitat for Humanity, raising money for the McCarty Cancer Foundation, or contributing to the construction of a new community centre in Comber, Lally Ford is always front and centre when there is a need to be met.
Closer to home, Lally Ford supports a number of worthwhile community causes. Its owner, Vince Lally, is an active Rotarian and past president of the Tilbury Rotary Club.
Our Tilbury, ON Ford Dealer has also been a strong supporter of minor sports.
These are but a few examples of how Lally Ford supports those outside the dealership doors. There are many more examples, and with the continued support of Lally Ford customers, Lally Ford will continue to fulfill its self-appointed mandate to be among the best corporate citizens in the community.
On behalf of everyone at our dealership, we would like to welcome and thank you for visiting our website. We are committed to serving our friends and customers and look forward to hearing from you!