Customer Testimonials

Our customers in sales and service will often receive a phone call after their visit asking them to describe their experience at Lally Ford. The surveys are performed by an unbiased party and here are some of the things they’ve had to say about us:


We are committed to making you a long-lasting customer and friend.

“Lally Ford does a great job servicing and keeping me in tune with the work done. They are concerned about making sure I can have the truck serviced on time including changing my heads up calls to have the truck serviced based on my changing driving habits. The total service package they suggested I include in the purchase is a wonderful choice making sure my truck is serviced by an expert on Ford trucks at no further cost. This was especially handy when I was off work for health reasons for months. I didn’t need to worry about budgeting to have the service done.”

“Excellent service and great customer skills. Also our Sales Rep. Kathy Pluck is one of the greatest people to deal with goes above and beyond to make sure you are satisfied. Would not deal with anyone else.”

“Lally was prompt in scheduling and completing my request.”

“I love going to Lally Ford, they always take care of me”

“Rita is always a joy to deal with… she is very good at her job and always keeps my interest in tact. We had a loaner that we had to keep over the weekend and on Monday with the part did not show, she allowed us to keep it another day… Thanks for the great service Rita!!!”

“Lally Ford is a great dealership. I really appreciate the Gas ‘N Go service!”

“I so appreciated the communication on the problem they found with my car and how effectively they were able to get the part and get it fixed in such a timely way, along with the rest of the service it required. The efforts that Rita and her team made to get my car ready for me was exceptional (particularly since I was leaving for a long driving trip!) The Gas N Go program is awesome and Lally’s delivers it with pride (unlike my experience with a different Ford Dealer.)”

“Kathy, my salesperson, was very thorough and extremely helpful. She went above and beyone to help me with the A-Plan and she also informed me about the Ambassador Rebate. She took the time to ensure that I received all the credits that I was entitled to.”

“I’d say it was definitely an excellent experience. Everything went well with the people who I worked with there. They explained everything perfectly. Actually, I think they went out of their way to explain things. It was just an enjoyable experience.”

“We had a great experience dealing with Lally Ford. Kathy, Jamie and Adam are great!”