If you can’t find your paperwork or are unsure of who your loan is financed with, please contact someone in the Financial Services Office at the Dealership you purchased from and we will get you that information.
We urge you to continue making your car loan payments as normal unless you have contacted the bank and come to an agreement on a deferral.
Questions about payment deferment? Here is a helpful article that was written last year:
Payment Deferment FAQ Article
As always, don’t share your personal information, including your SIN (Social Insurance Number) or banking information, like card number, expiry date, PINs or passwords, with anyone.
Auto Capital Canada:
1-855-646-0534
Bank of Montreal:
BMO Website
1-800-227-9236
National Bank:
1-877-290-1280
Carfinco:
1-888-486-4356
CIBC:
CIBC Website
1-800-465-2255
Desjardins:
1-800-224-7737
Eden Park:
1-855-366-8667
Ford Credit:
Ford Credit Facebook Video
Ford Credit Website
General Bank:
1-877-443-5620
GM Financial:
GM Financial customers in need of help are encouraged to contact the GM Financial Customer Experience team at 1-800-465-4591 or by email at cservice@gmfinancial.com
GMF Website
IA Auto Finance:
1-855-378-5626
Kia Motors Finance (KMF):
KMF Lease Customers:
- 30-day Payment Deferral
- Due-Date Change
- Maturity Date Extension (Less Than 30-days)
- Maturity Date Extension (30 to 90-days)
KMF Loan Customers:
- 90-day Payment Deferral
- Due-Date Change
1866-250-3151
RBC:
Skip one monthly payment (some restrictions apply), and note this can affect your amortization and payment schedule.
RBC Website
1-800-769-2511
ScotiaBank:
Scotia Website
1-888-777-6842
Scotia Dealer Advantage:
1-877-298-3113
TD:
TD Website
1-855-832-8661
Tricor:
1-866-876-4401
WFCU:
519-974-3100