“To me they are excellent. They’re right up front with what happened. They gave me a loaner car. I was very satisfied with that. They needed more time with the vehicle. They explained it to me what the problem was. I was in a position to say yes you can have the car for a long period of time. They said it was for the best for me that they kept the car longer. Assuming that it would take more time for them to check it out for what they were doing to it. When I picked the car up I was quite satisfied with whatever they did to it.”