“I must say that I feel extremely welcome in their service department and have always felt so. They have never refused me anything, even when I have simply pulled in with a question or concern. I especially want to thank Tanya, who has consistently re-assured me and clearly explained things to me so I understand exactly what is going on with my Fiesta. And, of course, I must acknowledge the service department and the special car wash I now get. I have had the car for a year and have never washed the outside yet… Shame on me.”